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視頻課題：湖北好課堂高二英語選修七Unit3 Under the Sea--Using Language咸寧
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湖北好課堂高二英語選修七Unit3 Under the Sea--Using Language咸寧市鄂南高級中學詹晶晶
Unit 3 using language
設計者 詹晶晶
Teaching goals
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Listen to three dialogues to get some useful expressions to complain
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Write the main part of a complaint letter
Teaching procedures
Step 1 Lead-in
Present photos of students’ campus in spring to stimulate students’ urge to go traveling and encourage students to express their opinions on the advantages and disadvantages of different kinds of travelling.
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Do you like travelling?
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What kind of tour do you prefer, travelling independently or going on a guided tour through a travel agency?
(Various answers are possible. By discussing this topic they may realize the conflicts between tour guides and tourists and the improper ways they deal with these problems in some cases.)
Step 2 Reading task
Ask students to read an advertisement to find out the answers to the following questions.
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What can you experience on this tour?
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How will the travel agent deal with the problem that tourists don’t see a whale?
(Prepare a form and give some hints. If students can’t give a complete answer to the first question, the form will be shown to help them.)
Step 3 Listening task
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Listen to three dialogues between tour guides and some tourists after the tour to find out what these tourists are dissatisfied with and how they want their problems solved. (Questions with multiple choices)
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Listen to tourists’ complaints and ask students to repeat those sentences together.
Step 4 Discussion
Prepare three situations for students to discuss.
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What problems are you likely to meet with in these situations?
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In what way do they want their problems solved?
Situations
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You bought a pair of shoes online but you are dissatisfied with this purchase.
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When you were having dinners in your school’s canteen, you found some problems.
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You joined in our school’s sports meeting but feel dissatisfied with it in many ways.
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Useful expressions
I’m sorry but… I’m afraid…
I’m feeling annoyed with/unhappy about/unsatisfied with…
I’m not happy about/satisfied with…
I’d like a (full) refund, please.
You should do something about it.
I would like to have this matter settled by the end of …
I trust you will take my complaints seriously and … |
Step 5 Writing task
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Ask students to write down their complaints and requirements they discussed with the help of the given useful words and expressions.
Beginning
I’m writing to complain/make a complaint about/that…
I’m writing to express my concern/dissatisfaction/disappointment about…
I feel bad/sorry to trouble you but I am afraid I have to make a complaint about/that…
I wish to draw your attention to the problem that…
Link words
First and foremost Initially First of all To begin/start with In the first place
Furthermore Moreover What’s more/worse To make matters worse Besides Apart/aside from… In addition ( to …)
Finally Lastly Ultimately At last Last but not least …
Ending
I trust you will take my complaints seriously and …
I would appreciate it very much if you could…
I would be perfectly satisfied if you can kindly…
I understand you will give immediate attention to this matter…
I would like to have this matter settled by the end of …
Frankly speaking, I’m not prepared to put up with the situation any more… |
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Ask students to present what they write and make some comments on them according to the three standards on the blackboard.
(Standards: 1. Handwriting; 2. Content; 3. Language.)
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Introduce the structure and content of a letter of complaint.
A letter of complaint
Paragraph 1 Why you write the letter
Paragraph 2 Why you complain (including facts and effects)
Paragraph 3 What you want
(Please be polite all the time.) |
Step 5 Homework
Write a complete letter of complaint about the topics discussed in class.
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